Install the app.
Step-by-step help for your TV, phone, tablet, or computer.
Open the setup guideHELP & SUPPORT
Let’s get you
back to watching.
Find the right login, get your device set up, or contact the team for a hand.
Email the team.
Send your device model, order reference, and a description of the issue.
[email protected]Talk on Telegram.
Chat with the 673TV team for faster assistance.
Open TelegramTWO LOGINS. TWO PURPOSES.
Use the right details.
APP & WEBAPP
Your service login
Use the service username and password in your latest setup email. These details connect the 673TV app and webapp to your subscription.
Open the webappSUBSCRIPTIONS & BILLING
Your client account
Use your client-account login to review orders, subscriptions, invoices, and billing. These credentials may be different from your service login.
Open my accountQUICK TROUBLESHOOTING
Start with these checks.
I did not receive my setup email.
Check the email address used for your order, including spam and junk folders. Then contact [email protected] or chat on Telegram with your order number if the details are still missing.
The app says my login is incorrect.
Use the service credentials from your latest setup email. Check capital letters and remove any extra spaces. If you recently moved to the new platform, use the newest details you were sent.
Downloader will not install the app.
Check that Downloader has permission to install unknown apps, then follow the instructions for your device in the setup guide. The current Downloader code is 2589891. Fire TV models using Vega OS cannot install this Android APK.
A channel is buffering or not loading.
Try another channel to check whether the issue affects one stream or everything. Close and reopen the app, check your internet connection, and restart your streaming device. If the problem continues, send support the channel name, time of the issue, and device model.
My guide or channel list is still loading.
Leave the app open for several minutes during the first load. If it remains stuck, restart the app and check your connection before contacting support.
What should I include when asking for help?
Include your device model, app or browser, a short description of the problem, the time it happened, and a photo of any error message. Include an order reference if relevant. Keep passwords and payment-card details out of your message.
YOUR NEXT WATCH STARTS HERE
Still need a hand?
Send us what you see on screen and which device you’re using. We’ll help you take the next step.